Shipping and Returns

SHIPPING OVERVIEW

THOYA offers shipping of online purchases via Canada Post to Canadian addresses only.

Canadian orders of $ 65 and above ship for free. Standard shipping generally arrives in 3 - 7 business days.

• Standard shipping for orders is $ 8.

For international orders shipping to a location outside of Canada, please send us an email at support@thoya.ca.

Standard orders placed before 1 pm. ET usually ship within 48h.  Business days: Monday - Friday, excluding federal holidays in Canada.

RETURNS

If you are not completely satisfied with your product, please send us an email support@thoya.ca. with a detailed description and your order number. A customer service representative will be in touch asap with a solution. The article must be returned within 30 days following purchase. We are unfortunately unable to accept empty or nearly empty tubes for refund. You are responsible for return shipping charges. We regret that we are unable to refund your original shipping charges (if applicable) unless the return was a result of our error.

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